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CERTIFICATE IN ADMINISTRATIVE SUPPORT EXCELLENCE - C.A.S.E.

The Certificate in Administrative Support Excellence (C.A.S.E.) focuses on core administrative support competencies and skills needed to excel in current positions and to step into expanded support roles. The certificate program is designed for Assistants I - III, with other staff welcome to participate in any courses determined to enhance their job performance.

Skill Areas:

  • Self- and Work Management
  • Communication
  • Customer Service
  • Computer Software
Courses within each Skill Area:
  • Self- and Work Management Courses:
    • Administrative Support Essentials
    • Build a Partnership with your Supervisor
    • Juggling Priorities and Projects
    • Problem Solving and Decision Making
  • Communication Courses:
    • Write Right! Baseline Business Writing Skills
    • Get to the Point! Effective Business Writing
    • Business of Listening
  • Customer Service Course:
    • Customer Service Essentials
  • Computer Software - Microsoft Office Suite Courses (available at multiple levels):
    • Word
    • Excel
    • Access
    • Outlook
    • PowerPoint